Privacy policy

Information We Collect
When you shop with DJOHNY, we collect:

  • Purchase information: name, email, shipping address, billing address
  • Payment details: processed securely through Shopify Payments — we never see your full card number
  • Browsing behavior: which products you view, how long you spend on pages
  • Communication data: emails you send us, any account preferences

How We Use Your Information
We use your data to:

  • Process and ship your orders
  • Send order confirmations and shipping updates
  • Respond to customer support requests
  • Improve our products and website
  • Send marketing emails, only if you opt in
  • Detect fraud and protect our platform

We never sell your personal information to third parties.

Email & Marketing
Transactional emails (order updates, shipping, support) are sent regardless of preferences. Marketing emails are opt-in only, and every one includes an unsubscribe link. We segment by purchase history to send relevant updates, not noise.

Data Security

  • Personal information is encrypted in transit (SSL/TLS)
  • Payment processing uses PCI-DSS compliant systems
  • We audit our security practices regularly
  • Employee access to personal data is limited on a need-to-know basis

Your Rights
In Canada (PIPEDA): right to access, correct, or delete your data, and to opt out of marketing. Email support@djohny.com to exercise these rights.

In the US (CCPA/State Laws): right to know what we collect, right to delete, right to opt out of data sales (we don't sell data, but this right still applies), and right to non-discrimination for exercising privacy rights. Email support@djohny.comwith your state to exercise these rights.

Third-Party Services
We work with trusted partners for key functions: Shopify (e-commerce and payments), Canada Post/USPS (shipping), Klaviyo (email marketing), and analytics tools (anonymized traffic data). Each is contractually bound to protect your data.

Cookies & Tracking
Essential cookies keep your cart and checkout working — these can't be disabled. Analytics cookies help us understand site usage; you can disable these in your browser. Marketing cookies enable retargeting ads across other sites; most browsers let you opt out.

Policy Updates
We may update this policy as our business evolves. Material changes will be emailed to you. Continued use of DJOHNY means you accept the updated policy.

Contact Us
Email: support@djohny.com
Response time: 4 business days