Refund policy
Our Commitment
We stand behind what we make. If a product doesn't work for your skin, we want to know, and we want to make it right — not just leave you with something sitting unused in your bathroom.
Refund Eligibility
- Unopened products: full refund within 30 days of purchase, no questions asked.
- Opened products: eligible for one refund per product, per shipping address, within 30 days. We ask for a brief reason and a photo — not to make it difficult, but because we take quality seriously and want to know what happened.
- Defective or damaged products: full refund regardless of condition.
We reserve the right to decline a refund where a pattern of misuse is identified.
How to Request a Refund
- Email us at support@djohny.com with your order number and reason.
- We'll send a prepaid return shipping label (Canada and US).
- Once we receive and inspect your return, refunds process within 5–7 business days.
What Refunds Include
- Full product price
- Original shipping cost (one-way)
- Return shipping (covered by us)
What Refunds Exclude
- Custom or made-to-order products
- Products purchased on sale (refunded at sale price)
Shipping Your Return
Canadian customers: we'll email a prepaid Canada Post return label. Drop off at any Canada Post location. Keep your tracking number until your refund confirms. Typical return delivery: 5–7 business days.
US customers: we'll email a prepaid USPS return label. Drop off at any USPS location. Keep your tracking number until your refund confirms. Typical return delivery to us: 5–7 business days. No customs forms required for returns to Canada.